PKR804 Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy applies to pkr804 ("the Platform", "we", "us") and covers all personal information collected from players and visitors who use the pkr804 website, mobile platform, and any associated services. It applies regardless of whether you are a registered account holder or simply browsing the platform.

By registering a pkr804 account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we collect or process your data as described here, you should not use the platform.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and pkr804.

2. Data We Collect

The types of personal data pkr804 may collect about you include the following:

Category	Examples	Required?
Identity Data	Full name, date of birth, CNIC number, copy of government ID or passport	Yes — for verification
Contact Data	Email address, mobile number, city/region	Yes — for account access
Account Data	Username, account ID, login history, security settings	Yes — automatic
Financial Data	Deposit/withdrawal records, transaction references, linked payment method identifiers (JazzCash, Easypaisa, bank details)	Yes — for payments
Gaming Activity	Bets placed, games played, win/loss records, session times, bonus usage	Yes — automatic
Device & Technical Data	IP address, browser type, device model, operating system, time zone	Yes — automatic
Communication Data	Support chat transcripts, emails sent to pkr804	Where applicable
Marketing Preferences	Whether you have opted in or out of promotional communications	Based on consent

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as health information, religious beliefs, or political views.

3. How We Collect Your Data

pkr804 collects personal data through the following means:

• Direct registration: When you create a pkr804 account, you provide your name, contact details, date of birth, and other registration information.
• Identity verification: When you submit documents to complete KYC (Know Your Customer) verification before a withdrawal, we collect the information contained in those documents.
• Transactions: Deposit and withdrawal activity automatically generates financial records linked to your account.
• Platform usage: Your betting activity, game sessions, login times, and navigation patterns are recorded automatically as you use the platform.
• Device and browser: Technical information such as your IP address, device type, and browser version is collected automatically when you connect to the platform.
• Customer support: When you contact the pkr804 support team via live chat or email, we retain a record of that communication for service and quality purposes.
• Cookies and similar technologies: As described in Section 7 below, we use cookies and session tracking tools to maintain your login state and understand platform usage patterns.

4. How We Use Your Data

pkr804 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your pkr804 account, verifying your identity, and enabling you to log in and access your balance.
• Processing transactions: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment channels.
• Service delivery: Allowing you to place bets on cricket, PSL, T20 internationals, football, esports, and other markets; play live casino and slot games; and access all other platform features.
• Fraud prevention and security: Monitoring account activity for suspicious patterns, detecting duplicate accounts, preventing money laundering, and protecting both players and the platform from fraudulent conduct.
• Responsible gaming: Using gaming activity data to identify behavioural patterns that may suggest a player needs support, and to enforce self-imposed limits or exclusions.
• Legal and compliance obligations: Retaining records as required to meet applicable legal, financial, and regulatory obligations.
• Customer support: Resolving queries, processing complaints, and communicating with you about your account.
• Platform improvement: Analysing aggregated and anonymised usage data to identify technical issues, improve platform performance, and develop new features.
• Marketing communications: Sending you information about promotions, bonuses, and offers — but only where you have provided consent to receive such communications. See Section 12 for opt-out details.

5. Sharing Your Data

pkr804 does not sell your personal information. We may share data with third parties only in the following circumstances and only to the extent necessary:

• Payment providers: Transaction data is shared with JazzCash, Easypaisa, Raast, and banking partners solely to process your deposits and withdrawals.
• Identity verification services: Where third-party KYC tools are used to verify your CNIC or passport, the relevant document data is passed to those providers in a secure, encrypted format.
• Game providers: Your account identifier and session data may be shared with third-party live casino and slot game providers to load game content within the platform. These providers are contractually bound to use this data only for game delivery.
• Fraud prevention partners: Where fraud or money laundering is suspected, account and transaction data may be shared with specialist fraud prevention services or, where legally required, with relevant authorities.
• Legal obligations: pkr804 may disclose personal data where required to do so by applicable law or in response to a valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

All third parties with whom pkr804 shares data are required to maintain appropriate security standards and are permitted to use your data only for the specific purpose for which it was shared.

6. Payment Data

pkr804 takes the security of financial data particularly seriously. When you make a deposit or request a withdrawal, payment processing is handled through encrypted connections to the relevant payment provider. pkr804 does not store full payment credentials such as complete bank account numbers or JazzCash/Easypaisa PINs.

What pkr804 does retain are transaction references — including amounts, timestamps, and payment method identifiers (such as the last four digits of an account number or a mobile wallet reference) — which are necessary to match transactions to your account and resolve any payment queries.

All PKR transactions, including deposits and withdrawals, are recorded and maintained as part of our financial records in accordance with our legal retention obligations. These records are not accessible to other players and are held securely within pkr804's internal systems.

7. Cookies & Tracking Technologies

pkr804 uses cookies and similar technologies on its website and mobile platform. Cookies are small text files stored on your device that help the platform recognise you and remember your preferences between sessions.

The types of cookies pkr804 uses include:

• Essential cookies: Required for core platform functionality including keeping you logged in and maintaining your session state. Without these, the platform cannot function correctly. These cannot be disabled while you are using the platform.
• Functional cookies: Remember your preferences such as language settings, preferred sport or game category, and other personalisation choices.
• Analytics cookies: Collect anonymised data about how the platform is being used — such as which pages are visited most, how long sessions last, and where players encounter errors. This helps us improve the platform over time.
• Security cookies: Used to detect and prevent fraudulent login attempts and session hijacking.

pkr804 does not use advertising cookies or third-party tracking pixels that follow your activity across external websites. Our cookie usage is limited to what is necessary to operate and improve the pkr804 platform.

You can manage cookie settings through your browser. Note that disabling essential cookies will prevent you from using the platform, while disabling functional or analytics cookies may reduce personalisation and the quality of your experience without affecting your ability to bet or play.

8. Data Retention

pkr804 retains personal data for as long as it is needed to fulfil the purposes described in this policy, or as required by applicable legal, financial, or compliance obligations. In general terms:

• Active account data is retained for the lifetime of your account plus a reasonable period thereafter to handle any post-closure queries or disputes.
• Transaction and financial records are retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping expectations.
• Identity verification documents are retained for the period required to meet applicable obligations and are securely deleted thereafter.
• Customer support records are retained for a reasonable period following the resolution of a query to allow for follow-up if needed.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of the consent given.

When personal data is no longer required and there is no legal basis for retaining it, pkr804 securely deletes or anonymises it so that it can no longer be linked to you individually.

9. Security Measures

pkr804 implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the pkr804 platform.
• Encryption of stored personal and financial data using industry-standard algorithms.
• Restricted access controls ensuring that personal data is accessible only to pkr804 personnel and systems with a legitimate operational need.
• Regular internal security reviews and monitoring for unusual data access patterns.
• Contractual data security requirements imposed on all third-party service providers who handle personal data on our behalf.

While pkr804 works hard to protect your data, no online platform can guarantee absolute security against every possible threat. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10. Your Rights Over Your Data

You have the following rights with respect to the personal data pkr804 holds about you:

• Right of access: You may request a copy of the personal data pkr804 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you have the right to request that it be corrected. You can update basic contact information directly in your account settings.
• Right to deletion: In certain circumstances you may request that pkr804 delete your personal data. This right is subject to legal retention requirements — for example, we are required to retain financial transaction records for a defined period regardless of a deletion request.
• Right to restrict processing: In some circumstances you may ask pkr804 to pause the processing of your data while a dispute or query about its accuracy is being resolved.
• Right to data portability: You may request that the personal data you have provided to pkr804 be provided to you in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the pkr804 support team via live chat or at [email protected]. We may need to verify your identity before processing a request. We aim to respond to all data rights requests within 30 days.

11. Minors & Under-18 Protection

pkr804 is an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under 18 has created an account and provided personal data, we will close the account, void any activity during the underage period, and delete the personal data collected from that individual in accordance with our data retention obligations.

If you are a parent or guardian and believe a minor in your care has created a pkr804 account, please contact our support team immediately. We take underage access seriously and will act promptly on any verified report.

12. Marketing Communications

pkr804 may send you information about bonuses, promotions, new features, and events — such as PSL season offers, cricket tournament specials, or new slot game launches — but only if you have opted in to receive such communications at the time of registration or through your account settings.

You can withdraw your marketing consent at any time in the following ways:

• Updating your communication preferences in your pkr804 account settings.
• Clicking the unsubscribe link in any promotional email we have sent you.
• Contacting the pkr804 support team and requesting removal from marketing lists.

Opting out of marketing communications will not affect your ability to use the platform or receive essential account notifications — such as deposit confirmations, withdrawal updates, or security alerts — which are sent regardless of marketing preferences as they are necessary to operating your account.

13. Changes to This Privacy Policy

pkr804 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable legal or compliance requirements, or improvements to our data practices. When material changes are made, we will update the "Last updated" date at the top of this page and, where the changes are significant, notify active players via their registered email address or via a platform notification.

We encourage you to review this policy periodically. Continued use of the pkr804 platform after a policy update constitutes acceptance of the revised terms. If you disagree with the updated policy, you should stop using the platform and contact support to request account closure.

14. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how pkr804 is handling your personal information, you can reach the support team in the following ways:

• Live chat: Available 24/7 directly on the pkr804 platform — the quickest way to get a response.
• Email: [email protected] — include your registered username and a clear description of your query so we can assist you efficiently.

For questions specifically about responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion, please visit the Responsible Gaming page or speak to a support agent directly.